The customer replied, "It's the Arp-990 KC."
Alex nodded and began typing on the computer. "Okay, I've searched for the driver, and I think I've found it. Let me just download it for you."
Finally, the download was complete, and Alex walked the customer through the installation process. Within a few minutes, the printer was up and running, printing out a receipt with a crisp, clear logo.
He led the customer to a quiet corner of the store and sat down with him at a computer. "First, we need to find the correct driver for your printer. Can you tell me the model number again?"