While digging through the Kepware support forums, John found a post from a user who had encountered a similar issue. The user had mentioned that the problem was caused by a missing root certificate, specifically the "DigiCert Global Root CA" certificate.
As he ran the installer, a error message popped up: "The installer was unable to find required root certificates." John was puzzled. He had checked the software requirements and ensured that his computer met all the necessary specifications. He tried running the installer again, but the error persisted.
From then on, John was more cautious when installing software, always on the lookout for potential certificate issues that might arise. The experience had taught him the importance of root certificates and the need for thorough troubleshooting.
John remembered that his company had recently changed its certificate authority, and maybe this certificate was no longer trusted. He decided to try importing the DigiCert Global Root CA certificate into his system's trusted root certificate store.
John realized that the issue was not with the Kepware software itself but with the certificate configuration on his system. He documented the solution, hoping that it would help others who might face the same problem.
Still, nothing seemed to work. The installer simply couldn't find the required root certificates. John was about to give up when he stumbled upon a peculiar solution.
To his surprise, this worked! The installer suddenly found the required root certificates, and Kepware installed successfully. John breathed a sigh of relief, feeling a mix of relief and accomplishment.
As the day went on, John's frustration grew. He had to get this software installed to do his job, but it seemed like the installer was blocking him at every turn. He tried to troubleshoot the issue, checking the Windows registry, certificate stores, and even the system time (which he had heard could cause issues with certificate validation).